LEGAL NOTICES

PRIVACY POLICY

At THIRTY SIXTEEN, we value and respect the privacy of our customers. We understand the importance of protecting your personal data and ensuring that it is handled securely and transparently. This privacy policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or engage with our brand in any capacity. By using our services, you agree to the terms outlined in this policy.

Information We Collect

We do not store your credit card details, nor do we share customer information with third parties without explicit consent unless required by law. When you visit our website, we automatically collect certain details, such as your browser type, IP address, time zone, and installed cookies. Additionally, as you browse, we track the pages you visit, the products you view, and your interactions with the website. This data helps us understand customer behaviour, enhance user experience, and improve our services.

To gather this information, we use cookies, log files, web beacons, tracking pixels, and other data collection tools. These tools help us analyse user activity and optimise our website’s functionality. If you make a purchase, we collect personal details, including your name, billing and shipping addresses, payment details, email, and phone number. This information is necessary to process your orders, provide customer support, and prevent fraudulent transactions.

How We Use Your Information

Your personal information is primarily used to process and fulfil your orders, communicate with you regarding your purchases, and enhance our overall service offerings. Additionally, we use this data for:

  • Fraud prevention and security measures
  • Order tracking and customer support
  • Personalised shopping experiences
  • Targeted advertising and marketing campaigns (if opted in)
  • Compliance with legal obligations

We collaborate with social media platforms like Facebook and Instagram for marketing purposes. By using cookies, we ensure that our ads remain relevant to your interests without directly accessing personal device data.

Sharing Your Data

Your information may be shared with trusted third-party service providers who assist in payment processing, order fulfilment, website analytics, and marketing. We use Google Analytics to gain insights into customer interactions with our website. If you prefer to opt out, you can visit Google’s opt-out page for more details.

In compliance with legal requirements, we may disclose personal information in response to legal proceedings such as court orders or law enforcement requests.

Your Rights

As a valued customer, you have the right to request updates, modifications, or deletions of your personal information. To update your details, please email us with the subject line “UPDATE.” If you wish to opt out of marketing communications, send an email with “NO MARKETING.” To request data removal, email us with “REMOVE DATA” in the subject line. We will process your request promptly and send a confirmation once completed.

Your order information is retained in our records unless you request its deletion. Any changes to this privacy policy will be communicated via our website.

RETURN AND EXCHANGE POLICY

At THIRTY SIXTEEN, we are committed to delivering high-quality products and ensuring customer satisfaction. However, if you wish to return or exchange an item, please review our policies below.

We do not accept returns. However, if the size you ordered doesn’t fit, you can exchange it for the correct size.

MADE-TO-MEASURE ORDERS POLICY

At THIRTY SIXTEEN, we take pride in crafting garments that align perfectly with your unique measurements, preferences, and style requirements. Our made-to-measure service is designed to offer you a highly personalised experience, ensuring that each piece is tailored precisely to your specifications. As such, these orders are crafted exclusively for the customer, making them one-of-a-kind and unsuitable for general resale. Due to this personalised nature, we are unable to accept returns or exchanges on made-to-measure orders.

Understanding the Made-to-Measure Process

When you place a made-to-measure order, we work closely with you to ensure that the garment meets your exact needs. This includes consulting on fabric selection, design details, fit preferences, and any additional customisation options you may require. Since these garments are constructed specifically for an individual based on their measurements and unique design requests, they differ significantly from standard ready-to-wear items. The production process involves meticulous craftsmanship and attention to detail, ensuring that you receive a product that reflects both your style and our commitment to quality.

Given the extensive customisation involved, once an order has been confirmed and production has commenced, modifications to the order cannot be accommodated. Each fabric is cut based on the customer’s precise measurements, making it impossible to repurpose or resell the garment. Thus, we strongly encourage customers to double-check all provided measurements and specifications before finalising their order. If you are unsure about any aspect of the sizing, our team is available to assist you in determining the best fit and ensuring an optimal outcome.

Alterations and Adjustments

While we do not offer returns or exchanges on made-to-measure garments, we do understand that minor fit adjustments may be required. Our alteration policy allows customers to request modifications to fine-tune the fit of their garment if necessary. However, this is subject to the feasibility of the requested alteration and the nature of the garment.

If you wish to alter your product, the following conditions apply:

  • You must notify us within 7 days of receiving your order to request an alteration.
  • The garment must be shipped back to us within 7 days from the date of delivery.
  • The customer is responsible for all shipping costs associated with the alteration process.
  • Alterations will be carried out based on the structure and design of the garment. Some extensive modifications may not be possible, depending on the limitations of the initial construction.
  • Alterations are not covered under our policy for changes in design, colour preferences, or other aesthetic preferences after production has been completed.

How to Request an Alteration

To initiate an alteration request, please follow these steps:

  1. Contact Us – Email our customer service team at ——————————— with your order details and a clear explanation of the adjustments required.
  2. Provide Photographs – Attach clear images of yourself wearing the garment to highlight the areas where modifications are needed. This will help our team assess the best approach to adjustments.
  3. Ship the Garment – Once your request is approved, carefully package the item and send it to our designated address. We recommend using a tracked and insured shipping service to avoid any loss or damage during transit.
  4. Alteration Process – Our tailoring team will review your request and carry out the necessary adjustments within the scope of what is possible.
  5. Delivery Back to You – Once the alteration is complete, we will ship the modified garment back to you. Shipping costs for returning the garment to the customer will be borne by the customer unless otherwise specified.

Important Considerations

  • Precision is Key: Since each made-to-measure order is crafted with specific measurements, it is crucial to ensure accuracy when submitting sizing details. We strongly recommend having your measurements taken by a professional tailor to avoid any discrepancies.
  • No Full Redesigns: Alterations are limited to minor modifications related to fit. Requests for design changes, fabric replacements, or major structural alterations are not covered under our policy.
  • Quality Commitment: We guarantee that every made-to-measure garment is produced with high-quality craftsmanship and attention to detail. If there is an issue due to manufacturing errors, please contact us immediately so we can assess the situation and provide an appropriate resolution.
  • No Refunds or Exchanges: As made-to-measure garments are custom-made to fit your unique body and style preferences, they cannot be exchanged or refunded under any circumstances.
  • Shipping Responsibility: Customers are responsible for both the cost of shipping the item for alteration and the return shipment once the adjustment is complete. THIRTY SIXTEEN is not liable for lost or damaged packages during transit, so we advise using a reliable courier service.

Final Thoughts

At THIRTY SIXTEEN, we are committed to providing exceptional tailoring and customisation through our made-to-measure service. We believe in delivering garments that reflect both personal style and unparalleled craftsmanship. While we do not offer refunds or exchanges for made-to-measure orders, we strive to ensure that every customer is satisfied with the final product. By carefully reviewing your measurements, specifications, and preferences before placing an order, you can ensure that your garment meets your expectations.

If you have any questions about our made-to-measure policies, alterations, or how to ensure the best fit, please do not hesitate to reach out to our team. We are always here to assist you in creating a perfectly tailored piece that aligns with your vision.

ON-SALE PURCHASE

Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.

SHIPPING POLICY

We strive to ensure that all orders are delivered efficiently and that our customers are kept informed throughout the shipping process. Our shipping policy outlines the estimated delivery times, tracking procedures, and other important details.

Processing Time

All orders are processed within 5-7 business days, excluding weekends and public holidays. In case of high order volumes, minor delays may occur, but we will communicate any significant delays to the affected customers.

Shipping and Delivery

  • India: Free shipping for all domestic orders.
  • International Orders: Worldwide shipping is available with additional charges. Delivery times vary by location, and customs duties may apply.

Tracking Information

Once your order has been dispatched, you will receive an email containing tracking details. Customers must ensure that they provide accurate shipping information to prevent delivery issues.

Damaged or Lost Goods

If you receive a faulty item, please contact our support team within 24 hours of delivery. Claims made after 24 hours will not be eligible for assistance. If a product gets damaged due to standard use and care within 15 days of receiving the order, notify us for resolution.

For lost shipments, please contact us immediately after the tracking status shows “delivered.”

Customs and Duties

International orders may be subject to customs duties based on the recipient’s country. Customers are responsible for these charges. If duties are not paid, the order will be returned to us, and a handling fee may be deducted from the refund. THIRTY SIXTEEN is not liable for customs-related delays or lost shipments.

Shipping Rates and Estimated Delivery Times

Shipping charges are calculated at checkout based on the delivery location.

Estimated Delivery Times:

  • India: 5-6 business days (Free Shipping)
  • UK, USA, Europe, Asia, and other International Locations: Additional charges apply. Delivery times vary and will be displayed at checkout.

Credit Notes

  • Credit notes are issued virtually and linked to your unique customer ID (email or phone number).
  • They are valid for one year and must be used in a single transaction.
  • Credit notes can be redeemed both online and in physical stores.

At THIRTY SIXTEEN, we are dedicated to providing a seamless shopping experience for our customers. For any inquiries or further assistance, feel free to reach out to our support team. We appreciate your trust in us and look forward to serving you with high-quality products and exceptional service.

Terms and Conditions

Welcome to ThirtySixteen! These terms and conditions govern your use of our website, services, and products. By purchasing our products or using our website, you agree to abide by these terms. Please read them carefully before proceeding.

  1. Acceptance of Terms

By accessing or using the ThirtySixteen website www.thirty-sixteen.com and purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any other applicable policies, guidelines, and agreements posted on the Site. If you do not agree to these Terms, you must immediately stop using the Site and refrain from purchasing products.

  1. Changes to Terms and Conditions

ThirtySixteen reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Site. We recommend that you regularly check this page for updates. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes.

  1. Eligibility

You must be at least 16 years of age to use the Site and make purchases. If you are under 16, you must have the consent of a parent or legal guardian to use the Site. By using this Site, you represent that you meet these eligibility requirements.

  1. Product Information and Availability

We strive to ensure that the products listed on our Site are accurate, including their descriptions, prices, and availability. However, we do not guarantee the accuracy, completeness, or reliability of any product information. Products are subject to availability, and we may limit quantities or discontinue items without prior notice. If a product you ordered becomes unavailable, we will notify you and offer alternatives, or issue a refund if applicable.

  1. Orders and Payment

By placing an order on the Site, you are offering to purchase the products under these Terms and Conditions. We reserve the right to accept or reject any order for any reason, including availability, pricing errors, or suspicion of fraud.

All prices on the Site are listed in your local currency and are subject to change without notice. Payment for orders must be made through the accepted payment methods provided on the Site. You represent that the payment information you provide is accurate, valid, and complete.

  1. Shipping and Delivery

We offer shipping to various locations. Shipping fees, delivery times, and other charges will be calculated at checkout based on your location and chosen delivery method. While we aim to fulfil orders in a timely manner, ThirtySixteen is not responsible for delays caused by third-party delivery services or unforeseen circumstances.

Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery. Risk of loss and title for items purchased from ThirtySixteen pass to you upon delivery of the items to the carrier.

  1. Returns and Exchanges

Our return policy allows you to return or exchange items within a specified period after delivery. Items must be returned in unused, unworn, and original condition, including tags and packaging. Certain items may be non-returnable or non-refundable due to hygiene reasons or other restrictions.

To initiate a return or exchange, please contact our customer service team with your order number and details about the item(s) in question. Any refunded amounts will be credited to the original payment method, minus any applicable shipping costs.

  1. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, product designs, and software, is the property of ThirtySixteen. You may not use, reproduce, or distribute any content from the Site without express written permission from ThirtySixteen.

  1. Privacy and Data Protection

We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using the Site, you consent to our collection and use of your data as described in the Privacy Policy.

We will not sell or share your personal information with third parties without your consent, except as required by law or to fulfil your order.

  1. Limitation of Liability

To the fullest extent permitted by law, ThirtySixteen is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase of our products. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

Our liability, if any, is limited to the purchase price of the product(s) you purchased from us. We make no warranties regarding the availability, functionality, or performance of the Site, and we are not responsible for any interruptions or errors.

  1. Indemnification

You agree to indemnify, defend, and hold harmless ThirtySixteen, its affiliates, employees, agents, and licensors from any claims, liabilities, damages, losses, and expenses arising out of your use of the Site, violation of these Terms, or any other actions related to your account.

  1. Prohibited Conduct

You agree not to use the Site for any unlawful or prohibited activities, including but not limited to:

  • Using the Site to transmit harmful, defamatory, or offensive content
  • Engaging in fraudulent or deceptive practices
  • Attempting to interfere with the security or functionality of the Site
  • Violating the intellectual property rights of ThirtySixteen or any third party
  1. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by ThirtySixteen. We are not responsible for the content, privacy policies, or practices of these third-party websites. We recommend that you review their terms and conditions before using them.

  1. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction where ThirtySixteen is based. Any disputes arising from these Terms will be resolved in the courts of that jurisdiction.

  1. Force Majeure

ThirtySixteen is not liable for any failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, labor disputes, technical failures, or government actions.

  1. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be amended to reflect the intent of the original provision to the fullest extent possible.

  1. Contact Information

If you have any questions about these Terms and Conditions or need assistance with your order, please contact our customer support team at [contact email] or [phone number].

This is a general template and may need further customisation depending on specific legal requirements for your region or business. You may also want to consult with a lawyer to ensure that these Terms and Conditions are fully compliant with local regulations.